Privacy Policy

• •Account information — name, email address, phone number, password, profile photo, and the type of account (Client or Helper).
• •Identity verification (Helpers) — Helpers must verify their identity through our verification partner, Sumsub. This may include a government-issued ID, a selfie or short video for liveness checks, and verification results. We do not store raw ID images ourselves; these are processed and retained by Sumsub under its own privacy and security practices, and we receive a verification outcome.
• •Location information — approximate or precise location when you post, browse, or accept tasks, so we can match Clients and Helpers nearby and provide directions.
• •Payment information — payment details are handled by our payment processor, [PAYMENT PROCESSOR NAME]. Helpa does not store full card numbers or bank account details on its own servers.
• •Task and communication data — task descriptions, photos attached to tasks, messages between Clients and Helpers, ratings, and reviews.
• •Usage and device data — pages viewed, features used, app crashes, IP address, device type, operating system, and browser type.
• •Cookies and advertising data — we use cookies and similar technologies for site functionality, analytics, and advertising, including through Google Ad Manager. This may involve advertising identifiers and browsing behavior used to select and measure ads.

• •Create and manage accounts
• •Match Clients with nearby, verified Helpers
• •Process payments and payouts
• •Verify Helper identity and reduce fraud
• •Provide customer support
• •Send task updates, receipts, and service notifications
• •Improve and secure the platform
• •Show and measure advertising
• •Meet legal and regulatory obligations
• •We do not sell your personal information to third parties for their own marketing purposes.

Where applicable law requires a legal basis (for example, under Jamaica's Data Protection Act, 2020 or GDPR for overseas users), we rely on one or more of the following: your consent, performance of a contract with you, our legitimate interests in operating and securing the platform, and compliance with legal obligations.

• •Clients and Helpers — limited to what's needed to complete a task (name, photo, rating, approximate location, relevant messages).
• •Sumsub — for identity verification.
• •[PAYMENT PROCESSOR NAME] — for processing payments and payouts.
• •Google (Ad Manager) and other advertising or analytics providers — for showing and measuring ads.
• •Service providers — who help us run Helpa, such as hosting (Supabase) and infrastructure providers.
• •Law enforcement or regulators — where required by law or to protect the safety of users.
• •A buyer or successor — if Helpa is involved in a merger, acquisition, or sale of assets.

We keep personal information for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal, tax, and record-keeping obligations. Identity verification records are retained by Sumsub according to its own retention schedule. [CONFIRM SPECIFIC RETENTION PERIODS]

• •Access the personal information we hold about you.
• •Correct inaccurate information.
• •Request deletion of your information, subject to legal and contractual limits.
• •Object to or restrict certain processing.
• •Withdraw consent where processing is based on consent.
• •Request a copy of your data in a portable format.
• •To exercise these rights, contact us at [PRIVACY EMAIL]. We may need to verify your identity before acting on a request.

Helpa uses cookies and similar technologies to keep you signed in, remember preferences, understand how the platform is used, and serve relevant ads through Google Ad Manager. You can control cookies through your browser settings, and where required, we will provide a cookie consent banner allowing you to accept or decline non-essential cookies.

Helpa is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it.

We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and working with verification and payment partners that maintain their own security standards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Helpa's infrastructure providers (including Supabase and Google) may process or store data outside Jamaica. Where this happens, we take steps to ensure appropriate protections are in place. [CONFIRM SPECIFIC TRANSFER MECHANISM IF NEEDED]

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app, by email, or by posting a notice on our website before the changes take effect.